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Putting Customer Experience First

To manage customer experiences, organisations of all sizes and industries must develop a strategy to encompass all customer touchpoints. A survey of 650 marketing industry executives underscored a few key CX trends - this whitepaper explores those trends.Read More

    Understanding the Connected Customer

    Dave Thomson (salesforce.com) and Tim Pickard (NewVoiceMedia) recently presented a webinar about the challenges of how to stay ahead and provide service to these increasingly connected customers. This report was written after the webinar by the Editor of Engage Customer, Steve Hurst.Read More
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